Delete Your Account
This page explains how to delete your VendorSnap account and the data associated with it, what is removed, and what is kept.
Delete your account from inside the app
- Open the VendorSnap app and sign in.
- Go to Settings (the profile icon, top-right of the Dashboard).
- Tap Account → Delete Account.
- Confirm. Your account and data are then deleted as described below.
Prefer to request it by email?
If you can't access the app, email support@vendorsnap.app from the address on your account and ask us to delete it. We'll verify ownership and process the request.
What is deleted
- Your account profile (display name, booth number, payment handles)
- Your inventory items and their photos
- Your transaction (sales) records
These are removed from active systems within 30 days of your request.
What is kept, and for how long
- Encrypted backups may retain your data for up to 90 days before being overwritten.
- If you sold items through a mall, the mall operator keeps their own independent copy of the transactions they processed (their business records). This is outside your account.
- We may retain limited records where required by law (e.g., tax or fraud-prevention obligations).
Delete only some data (without closing your account)
You don't have to delete your whole account to remove data. In the app you can delete individual inventory items (which also deletes their photos): open the item from your Inventory list and tap Delete.
Questions
See our Privacy Policy for full details, or contact support@vendorsnap.app.