Delete Your Account
This page explains how to delete your VendorSnap account and the data associated with it, what is removed, and what is kept.
Before you delete
- Cancel your subscription if you have one. Deleting your account does not cancel a VendorSnap Pro or Business subscription bought through Apple or Google: cancel it in your Apple ID or Google Play subscription settings.
- End listings that are still up on eBay, Etsy, Facebook Marketplace, Vinted, Depop or Poshmark. Tap Remove on the item in the app, or end them on the marketplace. Listings that are still live stay on those sites.
Delete your account from inside the app
- Open the VendorSnap app and sign in.
- Tap the Settings tab at the bottom of the screen.
- Tap Account, then Delete Account.
- Confirm. Your account and data are then deleted as described below.
Prefer to request it by email?
If you can't access the app, email support@vendorsnap.app from the address on your account and ask us to delete it. We'll verify ownership and process the request.
What is deleted
- Your account and shop profiles (names, payment handles, tax and currency settings)
- Your inventory items, with their photos and videos
- Your sales records
- Your sourcing list and its photos
- Your marketplace connections and listing records (eBay and Etsy access is removed, and Facebook Marketplace, Vinted, Depop and Poshmark sign-ins are cleared from the phone)
- Your Square connection (the access Square gave us is cancelled)
- Your subscription status record, any partner's promo code you typed in the app, usage counts and notification tokens
- Your invite code and referral records
- Your problem reports and feedback sent in the app, help requests from Snappy included
- The questions you asked Snappy, our help bot
These are removed from active systems within 30 days of your request.
What is kept, and for how long
- Encrypted backups may retain your data for up to 90 days before being overwritten.
- A one-way fingerprint of a store subscription that already earned a referral reward, so the same subscription can't earn it twice. It contains no name or contact details.
- Your purchase history with Apple, Google and RevenueCat, which they keep for billing.
- Aggregate usage analytics, which Google keeps without your name.
- Your answer to "why are you leaving?", if you give one when you delete your account. It is kept without your name, email or account ID. A note you type is kept as written, so leave personal details out.
- The email copy of a problem report or feedback you sent in the app (your message, email address, account ID and device details, and for a help request from Snappy or an answer you reported, the problem the app showed, the chat and any log lines you chose to send), which reaches our inbox through Resend like any email you send us.
- Listings still live on a marketplace, until you end them there.
- Limited records where the law requires them (for example, tax or fraud-prevention obligations).
Delete only some data (without closing your account)
You don't have to delete your whole account to remove data. In the app you can:
- Delete an inventory item (which also deletes its photos and videos): open the item from your Inventory list and tap Delete.
- Disconnect a marketplace in Settings › Sell Online.
- Turn notifications off in Settings › Notifications, or unsubscribe from our emails with the link in any of them.
Questions
See our Privacy Policy for full details, or contact support@vendorsnap.app.